Call Center Agent

Remote

Full Time

Student (High School)

Job Title: Call Center Agent (Full-Time, Remote)
Location: Remote

Company Overview
VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:

Vigilant Efficient Collaborative Responsive Accurate (VECRA)

Job Description
VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.

Key Responsibilities

Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
Track and document all inquiries using the designated systems.
Complete tasks according to established guidelines and quality assurance metrics.
Assist consumers with changes to their applications and reset passwords for self-service.
Check application status and verify coverage effectiveness.
Escalate calls or issues to appropriate staff when needed.
Facilitate translation services for non-English speaking callers.
Attend training and meetings to maintain up-to-date knowledge of all programs and systems.

Qualifications & Required Skills

3+ years of call center experience.
Experience with high inbound call volumes and meeting/exceeding performance metrics.
Fast learner with the ability to work independently.
Strong multitasking and computer skills.
Excellent listening skills with the ability to understand, not just respond.
Punctual and self-reliant.

Education

High School Diploma or GED required.

Other Details

Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)
Salary: $16.13/hour
Location: Remote
Travel: No

Benefits
VECRA offers a competitive benefits package for full-time employees, including:

Paid holidays
Paid time off
Medical and dental coverage

Equal Opportunity Employer
VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

State you currently reside in?*

Phone Number:*

This position is working with the Maryland Health Benefits Exchange do you have any experience with Maryland Health Benefits Exchange?*

VECRA is partnering with Maximus Inc. Have you previously worked with Maximus? If so, please explain your employment type, term, and reason for leaving. If not, please write N/A.*

This is a Full-Time position. Are you agreeable to this?*

Are you a licensed broker or sell insurance for the state of Maryland?*

Do you have any call center experience? If so, how many years of call center experience do you have? If not, please write N/A.*

Schedules are eight (8) hours long with two (2) 15-minute breaks and a 30-minute lunch. Are you agreeable to this?*

Do you have any planned vacation or need any time off for the remainder of the year? If so, please list them here.*

This position requires you to complete a 20–30-minute skills assessment, which Maximus will share directly with you. Are you comfortable completing it within 8 hours of receipt?*

This position's starting hourly rate is $16.63/hr. Are you agreeable to this rate?*

This position requires you to utilize your own computer/laptop with a good camera (iPads and Chromebooks are not acceptable). Do you have a reliable device and internet access?*

During the seven-week training period, you are required to be visibly on camera in a distraction-free work environment; are you agreeable to this requirement?*

The following questions are entirely optional.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

VECRA Inc

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Call Center Agent

Apply for this position