Registered Nurse – Nurse Advice / Telephone Triage Services
Job description
VECRA is seeking full-time and part-time
Registered Nurses
VECRA, Inc. is seeking qualified Registered Nurses (RNs) with demonstrated clinical expertise in telephone triage, patient assessment, health education, and remote care coordination. The ideal candidate will have experience providing patient-centered guidance through on-demand Nurse Advice and Telehealth services, utilizing evidence-based nursing protocols to ensure timely, accurate, and culturally sensitive care.
COMPANY DESCRIPTION
VECRA, Inc. is a service-disabled veteran-owned small business (SDVOSB), woman-owned small business (WOSB), minority business enterprise (MBE) consulting firm implementing proven methodologies that help our clients drive growth, transform businesses, and innovate breakthrough ideas. VECRA’s extensive experience with innovative software applications, reporting systems, facilities and supply chain management, program management and staffing support services are always:
Vigilant * Efficient * Collaborative * Responsive * Accurate
Job Description
The Registered Nurse (RN) will provide 24/7 telephone-based nurse triage and patient advice services for patients of the Gallup and Shiprock Service Units under the Indian Health Service (IHS). This remote position requires strong clinical judgment, excellent communication skills, and the ability to deliver safe, culturally competent care using approved nursing triage protocols.
ROLES and RESPONSIBILITIES
- Provide telephone triage and nurse advice using approved clinical protocols.
- Assess symptoms via the Rapid Triage Screening (RTS) Model to determine urgency and disposition.
- Offer health education, counseling, and referrals in alignment with IHS standards.
- Document all patient encounters in the IHS Electronic Health Record (EHR) in real time.
- Coordinate with IHS providers, pharmacies, and departments for follow-up or escalation.
- Facilitate interpreter services for patients with limited English proficiency.
- Maintain compliance with HIPAA, the Privacy Act, and IHS confidentiality standards.
- Work scheduled shifts aligned with Mountain Standard Time coverage (24/7/365) operations).
QUALIFICATIONS and REQUIRED SKILLS:
- Active Registered Nurse (RN) license in at least one U.S. state or territory.
- Minimum of 2 years of recent experience in emergency, urgent care, or telephone triage.
- Proficiency in nursing triage protocols and clinical algorithms.
- Strong communication and critical-thinking skills for remote clinical assessment.
- Knowledge of HIPAA, Privacy Act, and patient confidentiality practices.
- Proficiency with electronic health record systems (EHRs).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Experience working with the Indian Health Service (IHS) or federal healthcare systems.
- Familiarity with Native American health practices and cultural values.
- Experience with telehealth or nurse advice call center operations.
OTHER
- Work Hours: Mountain Standard Time coverage (24/7/365 operations)
- Employment Type: Full-Time - Part-Time - On-Call
- Location: Remote
BENEFITS
We offer a competitive benefits package for full-time employees to include paid holidays, paid time off, medical and dental.
VECRA, Inc. is an equal opportunity and affirmative action employer. VECRA is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
VECRA maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.